Tunnel Ram - Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Tunnelram.net ). In this Privacy Policy we, us or our means Tunnel Ram, ABN 45 355 870 773

Personal information

The types of personal information we may collect about you include:

your name;
your contact details, including email address, mailing address, street address and/or
telephone number;
your age and/or date of birth;
your credit card details;
your demographic information, such as postcode;
your preferences and/or opinions;
information you provide to us through customer surveys;
details of products and services we have provided to you and/or that you have enquired
about, and our response to you;
your browser session and geo-location data, device and network information, statistics
on page views and sessions, acquisition sources, search queries and/or browsing
behaviour;
information about your access and use of our Site, including through the use of Internet
cookies, your communications with our Site, the type of browser you are using, the type
of operating system you are using and the domain name of your Internet service
provider;
additional personal information that you provide to us, directly or indirectly, through
your use of our Site, associated applications, associated social media platforms and/or
accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third

party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes

to enable you to access and use our Site, associated applications and associated social media
platforms;
to contact and communicate with you;
for internal record keeping and administrative purposes;
for analytics, market research and business development, including to operate and
improve our Site, associated applications and associated social media platforms;
to run competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our
products and services and information about third parties that we consider may be of
interest to you
to comply with our legal obligations and resolve any disputes that we may have; and
to consider your employment application.

Disclosure of personal information to third parties

We may disclose personal information to:

third party service providers for the purpose of enabling them to provide their services,
including (without limitation) IT service providers, data storage, web-hosting and server
providers, debt collectors, maintenance or problem-solving providers, marketing or
advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
sponsors or promoters of any competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith)
be, transferred;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or
services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required by
law, in connection with any actual or prospective legal proceedings, or in order to
establish, exercise or defend our legal rights; [and]
third parties, including agents or sub-contractors, who assist us in providing
information, products, services or direct marketing to you. This may include parties
located, or that store data, outside of Australia ;and
third parties to collect and process data, such as [Google Analytics or other relevant
businesses]. This may include parties that store data outside of Australia

We may store personal information overseas. Where we disclose your personal information to the

third parties listed above, these third parties may also store, transfer or access personal information

outside of Australia. Unless we seek and receive your consent to an overseas disclosure of your

personal information, we will only disclose your personal information to countries with laws which

protect your personal information in a way which is substantially similar to the Australian Privacy

Principles and/or we will take such steps as are reasonable in the circumstances to require that

overseas recipients protect your personal information in accordance with the Australian Privacy

Principles.

How we treat personal information that is also sensitive information

Sensitive information is a subset of personal information that is given a higher level of protection

under the Australian Privacy Principles. Sensitive information means information relating to your

racial or ethnic origin, political opinions, religion, trade union or other professional associations or

memberships, philosophical beliefs, sexual orientation or practices, criminal records, health, information or biometric information.

Sensitive information includes:

an individual’s racial or ethnic origin,
health information,
political opinions,
membership of a political association,
professional or trade association or trade union,
religious beliefs or affiliations,
philosophical beliefs,
sexual orientation or practices,
criminal record,
genetic information,
biometric information that is to be used for certain purposes, and
biometric templates

We only collect, hold, use and disclose sensitive information for the following purposes:

any purposes you consent to;
the primary purpose for which it is collected;
secondary purposes that are directly related to the primary purpose for which it was
collected, including disclosure to the above listed third parties as reasonably necessary
to provide our services to you;
to contact emergency services, or to speak with your family, partner or support person
where we reasonably believe there is a serious risk to the life, health or safety of you or
another person and it is impracticable for us to obtain your consent; and
if otherwise required or authorised by law.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to

us, you understand we will collect, hold, use and disclose your personal information in accordance

with this Privacy Policy. You do not have to provide personal information to us, however, if you do

not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we

will protect it as set out in this Privacy Policy. If you are a third party providing personal information

about somebody else, you represent and warrant that you have such person’s consent to provide

the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have

previously agreed to us using your personal information for direct marketing purposes, you may

change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An

administrative fee may be payable for the provision of such information. In certain circumstances,

as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that

we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date,

incomplete, irrelevant or misleading, please contact us using the details below. We will take

reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of

date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make

a complaint, please contact us using the details below and provide us with full details of the alleged

breach. We will promptly investigate your complaint and respond to you, in writing, setting out the

outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including

marketing communications), please contact us using the details below or opt-out using the opt-out

facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to

prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and

managerial procedures to safeguard and secure the personal information and protect it from

misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the

Internet. The transmission and exchange of information is carried out at your own risk. Although we

take measures to safeguard against unauthorised disclosures of information, we cannot assure you

that the personal information we collect will not be disclosed in a manner that is inconsistent with

this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's

browser to store your preferences. Cookies, by themselves, do not tell us your email address or

other personally identifiable information. However, they do allow third parties, such as Google and

Facebook, to cause our advertisements to appear on your social media and online media feeds as

part of our retargeting campaigns. If and when you choose to provide our Site with personal

information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are

small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about

the visitor’s viewing of a web page. For example, web beacons can be used to count the users who

visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and

we are not responsible for the protection and privacy of any personal information which you provide

whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended

our current Privacy Policy.

For any questions or notices, please contact us at:

Tunnel Ram ABN 45 355 870 773
info@tunnelram.net
Last update: 12/02/2023